by uvarvu Established Contributor
Established Contributor

Re: The Google Pixel 3 and Pixel 3 XL have landed

@James_B @Leanne_T Are orders due this week expected to be fulfilled?   On the shop the P3 White 128GB has a two week wait but my order tracker says due this week.   Just wondering which is correct.

by
EE Community Support Team

Re: The Google Pixel 3 and Pixel 3 XL have landed

Hi @uvarvu.

 

I'd recommend paying attention to the order tracker.

 

It will be more up to date for your specific order.

 

Jon

by uvarvu Established Contributor
Established Contributor

Re: The Google Pixel 3 and Pixel 3 XL have landed

My personal tracker hasn't moved at all today so I suspect the estimate on the shop is probably correct.   My phone is due by this Saturday at the latest and the order is still on the confirmed stage.

by MrChaz Contributor
Contributor

Re: The Google Pixel 3 and Pixel 3 XL have landed

Just wondering for those that received their Pixels after Nov 9th, did EE give you the £50 credit as promised on your monthly bill?

by Hip_Hop_Rob Established Contributor
Established Contributor

Re: The Google Pixel 3 and Pixel 3 XL have landed


@MrChaz wrote:

Just wondering for those that received their Pixels after Nov 9th, did EE give you the £50 credit as promised on your monthly bill?


Yes but at the time I called, not automatically, only after calling and prompting first,(but credited without delay against next bill). Did chase literally a couple of days after receiving handset, so it may have been credited without calling first, but hey, who knows?

Hope that helps?

by uvarvu Established Contributor
Established Contributor

Re: The Google Pixel 3 and Pixel 3 XL have landed

What a surprise, my order hasn't shipped!  I can't believe that this whole fiasco has been going on since mid October.

by
EE Community Support Team

Re: The Google Pixel 3 and Pixel 3 XL have landed

Hi there @uvarvu

 

I am very sorry to hear this.

 

Have you spoken to our customer service team, so we can get your order looked into?

 

Thanks, Leanne.

by uvarvu Established Contributor
Established Contributor

Re: The Google Pixel 3 and Pixel 3 XL have landed

Yes I called yesterday and I was told I would be called back. That never happened 😞

by
EE Community Support Team

Re: The Google Pixel 3 and Pixel 3 XL have landed

I am sorry @uvarvu

 

I would suggest giving us a call today so we can get this looked into for you.

 

Let me know how you get on.

 

Leanne.

by uvarvu Established Contributor
Established Contributor

Re: The Google Pixel 3 and Pixel 3 XL have landed

Just called again. They don't know why my order tracker is in that state as the phone is out of stock.  They said that I'm probably looking at another couple of weeks. I'm speechless.

by marcaevans Established Contributor
Established Contributor

Re: The Google Pixel 3 and Pixel 3 XL have landed

Well I'll say you're a more patient man than me. I would have cancelled and gone elsewhere by now. 

by uvarvu Established Contributor
Established Contributor

Re: The Google Pixel 3 and Pixel 3 XL have landed

It's difficult as EE is the only option where I live and I've also got a 20% code with them.   Even if I stay with EE and upgrade through CPW I don't think I'll be able to apply the code.

by uvarvu Established Contributor
Established Contributor

Re: The Google Pixel 3 and Pixel 3 XL have landed

@Leanne_T @Jon_K Still no news.   How can I escalate this?   I don't want compensation, it's pointless as work pays for my bill.   I just want my phone 😞

by
EE Community Support Team

Re: The Google Pixel 3 and Pixel 3 XL have landed

Hi there @uvarvu

 

I have sent you a private message on here to get some details.

 

Speak soon. Leanne.

by Seangy Investigator
Investigator

Re: The Google Pixel 3 and Pixel 3 XL have landed

@Leanne I would phone EE and cancel my order if you are not looking for
compensation, then walk into a Carphone warehouse or go online and order it
there. Personally as a pixel user for the last 3 weeks I would probably go
for the one+6T or the mate pro20 . I think they are much better phones only
their camera's arent as good as pixel 3.

This will be my last pixel phone unless there is massive improvements...

Seangy
by uvarvu Established Contributor
Established Contributor

Re: The Google Pixel 3 and Pixel 3 XL have landed

@Leanne_T Had my callback yesterday.   The rep apologised but said nothing can be done so I've got to sit and wait.  I've also heard that others with due dates for last week are in the same position as me so I'm not alone.

 

@Seangy I would do what you suggested but my workplace will contribute a maximum of £50 towards my bill.   With EE the phone is free and the monthly cost will be around £48 a month.  It's £59 (more with EE RPI increases) with CPW which is over £200 out of my own pocket over the course of the contract.

by
EE Community Support Team

Re: The Google Pixel 3 and Pixel 3 XL have landed

Hi @uvarvu

 

I am sorry to hear this.

 

Fingers crossed not much longer 🙂

 

Leanne.

by uvarvu Established Contributor
Established Contributor

Re: The Google Pixel 3 and Pixel 3 XL have landed

Just received an SMS from EE stating that my order has been delayed.   My order tracker has now been updated to early December now.

by kevsess Contributor
Contributor

Re: The Google Pixel 3 and Pixel 3 XL have landed

Did anybody receive their £50 credit from EE? I didn't.

 

by
EE Community Support Team

Re: The Google Pixel 3 and Pixel 3 XL have landed

Hi @kevsess

 

If you give us a call on 150, we will be able to get this looked into for you.

 

Let me know how you get on 🙂

 

Thanks, Leanne.

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