18-02-2018 08:08 AM
My text and calls wouldn't work in France or Spain last week, I got an error message 10. This is a personal account.
Solved! See the answer below or view the solution in context.
18-02-2018 10:44 AM
@Stapleh Have you enabled roaming on your account before you left the UK ? While you can use your allowances in the EU you still need to have roaming enabled before you travel.
18-02-2018 11:25 AM
Thank you for coming to see us in the EE community 🙂
When you are preparing for your trip abroad, it is essential that roaming is activated before you go away.
In order to do this, all the information/set-up instructions can be found in our EE roaming - Getting ready to use your phone abroad support article.
I know on this occasion, you were aware that you needed to do this. I know it's not working at the moment for you.
However, we can help.
Please take a look at some of the hints, tips and tricks to get activated in our Roaming with EE - What to do if you're having problems abroad support article.
If none of the advice in the support article works, you may have an international bar present.
This will need account access at this point.
If you are a pay monthly personal EE customer, then log in to My EE and await a chat with an online advisor.
If you can't access this, then please call customer services from an alternative landline or mobile.
Please let me know how you get on.
18-02-2018 01:57 PM
Now I'm back I can't really check these things? Roaming was already active on my account apparently.
I'll try again next time I'm abroad
18-02-2018 02:15 PM
I think there may have been an international bar active on the account, which can be taken care of with making sure Roaming is set up @Stapleh
Here is how you can make sure it's all sorted out, please see our EE roaming - Getting ready to use your phone abroad support article.
Hope this helps and have a great weekend.