15-01-2018 07:12 AM
I have an issue with my Sony Xperia SP where I am no longer able to send or receive text messages.
I am able to use 4G and make and receive calls perfectly normally, but when I send a text it says 'sent', but doesn't get delivered to the recipient. Strangely though some messages have got through to my partners phone, but it still doesn't say delivered on mine. I can't receive any messages from others it seems.
Looking at other suggestions on here I've checked the network status (which is fine), tried turning the phone off and on and have checked that the 'message centre' number is correct but still no difference.
Any ideas from anyone before I call tech support?
15-01-2018 07:19 AM - edited 15-01-2018 07:23 AM
Hello @Andrew_T EE have been struggling with SMS text messages for around two months now. I am experiencing problems myself and we have noticed a sharp jump in SMS text/message centre number related threads recently. What does the Network Status Checker say about your area
If there are no faults then it could be an account or line issue. Customer service and Live Chat will be open from 8am:
15-01-2018 07:26 AM
No known problems apparently. The issue only started some time this weekend.
I'll try customer services then after 8.
15-01-2018 04:54 PM
I had a chat with one of your colleagues and tried a few things which unfortunately didn't work. I think all is well now though - I sent another message just as a test and this seemed to open the floodgates to about a dozen messages that had been sent but not received! Not sure how this happened but hopefully won't happen again.