by Andrew_T Investigator
Investigator

Text Messages not sending or receiving

Hi,

 

I have an issue with my Sony Xperia SP where I am no longer able to send or receive text messages. 

 

I am able to use 4G and make and receive calls perfectly normally, but when I send a text it says 'sent', but doesn't get delivered to the recipient. Strangely though some messages have got through to my partners phone, but it still doesn't say delivered on mine. I can't receive any messages from others it seems. 

 

Looking at other suggestions on here I've checked the network status (which is fine), tried turning the phone off and on and have checked that the 'message centre' number is correct but still no difference.

 

Any ideas from anyone before I call tech support?

 

Thanks

6 REPLIES 6
by Ace Contributor
Ace Contributor

Re: Text Messages not sending or receiving

Hello @Andrew_T EE have been struggling with SMS text messages for around two months now. I am experiencing problems myself and we have noticed a sharp jump in SMS text/message centre number related threads recently. What does the Network Status Checker say about your area

 

https://myaccount.ee.co.uk/networkchecker/checkservice

 

If there are no faults then it could be an account or line issue. Customer service and Live Chat will be open from 8am:

 

http://ee.co.uk/help/get-in-touch

 

🙂

by Andrew_T Investigator
Investigator

Re: Text Messages not sending or receiving

Hi

 

No known problems apparently. The issue only started some time this weekend. 

 

I'll try customer services then after 8.

 

Thanks 

by Ace Contributor
Ace Contributor

Re: Text Messages not sending or receiving

I hope they are able to resolve your issue today.

 

🙂

by
EE Community Support Team

Re: Text Messages not sending or receiving

Hi @Andrew_T

 

Thanks for coming to see us in community 🙂

 

How did you get on when you spoke with our technical support team?

 

Cheers

 

Richard

 

🙂

by Andrew_T Investigator
Investigator

Re: Text Messages not sending or receiving

Hi,

 

I had a chat with one of your colleagues and tried a few things which unfortunately didn't work. I think all is well now though - I sent another message just as a test and this seemed to open the floodgates to about a dozen messages that had been sent but not received! Not sure how this happened but hopefully won't happen again.

 

Cheers, 

 

Andrew

by
EE Employee

Re: Text Messages not sending or receiving

Hi @Andrew_T

 

I'm glad you are now sorted.

 

Many thanks,

 

Lee

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