by Jomcg
Explorer

Stuck verifying username for Apple music

I am having trouble activating 6 month trial for Apple music. It stuck on the verifying screen. How can I activate myself?

3 REPLIES 3
by
EE Community Support Team

Re: Stuck verifying username for Apple music

Hi @Jomcg

 

Thanks for coming here to see us 🙂

 

Have you text MUSIC to 150 at all?

 

Have you followed the links in the text messaged you receive back? 

 

Thanks 

 

Richard

 

🙂

by Jomcg
Explorer

Re: Stuck verifying username for Apple music

Yes I followed the links and got an email. When I click on the link to verify password it gets frozen on the apple screen.

Get Outlook for Android
by
EE Community Support Team

Re: Stuck verifying username for Apple music

Hi @Jomcg 

 

What kind of handset are you using?

 

Have you had Apple music before either with apple directly or EE?

 

Richard

 

🙂

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