by garetbe Established Contributor
Established Contributor

Re: Spoke on the phone and live chat. S10 plus will be delivered today

I don’t know if a slight error on a delivery is reason enough to stop your whole contract. 

 

Samsung and EE (aside from today) have been very clear that the launch date is the 8th.

by Brilliant Contributor
Brilliant Contributor

Re: Spoke on the phone and live chat. S10 plus will be delivered today


@garetbe wrote:

I don’t know if a slight error on a delivery is reason enough to stop your whole contract. 

 

Samsung and EE (aside from today) have been very clear that the launch date is the 8th.


Launch date is th yes but if demand outweighs supply there is nothing EE can do, yes you are able to cancel if you want as you don't have the device yet but that is up to you.


BrendonH (Android Expert) Samsung Galaxy S10+ (Android 10 Beta)
If I have helped please click the THUMB/SOLUTION buttons below
by garetbe Established Contributor
Established Contributor

Re: Spoke on the phone and live chat. S10 plus will be delivered today

@BrendonH - my post was confusing. I was replying to a previous post. If stock gets delayed it’s just one of those things. 

 

by Brilliant Contributor
Brilliant Contributor

Re: Spoke on the phone and live chat. S10 plus will be delivered today


@Tonstar17 wrote:

SmartSelect_20190307-180009_Chrome.jpg

 This is the email I received from ee. No notifications or tracking info from dpd. It is supposed to be delivered to an ee store. I'm supposed to signed for it and provide Id. How the hell was this allowed to be delivered to the wrong address. Not very optimistic about getting it tomorrow.

 


Is this not an EE store in Feltham?


BrendonH (Android Expert) Samsung Galaxy S10+ (Android 10 Beta)
If I have helped please click the THUMB/SOLUTION buttons below
by Tonstar17 Contributor
Contributor

Re: Spoke on the phone and live chat. S10 plus will be delivered today

I dont know, even if it is, I dont live anywhere near feltham. I also haven't received any emails or delivery slots notifications from dpd about delivery and many others have received delivery notifications on here. 

by
EE Community Support Team

Re: Spoke on the phone and live chat. S10 plus will be delivered today

Hi @Tonstar17

 

Thanks for ordering with EE.

 

I recommend speaking to our Mobile Care team who'll be able to confirm your order and check the address that it was sent to.

 

Let us know what happens.


Chris

by Prakash26 Valued Contributor
Valued Contributor

Re: Spoke on the phone and live chat. S10 plus will be delivered today

What about the ceramic version cause I didn’t get any text or email and my order says it’s confirmed on the tracking 

by
EE Community Support Team

Re: Spoke on the phone and live chat. S10 plus will be delivered today

Hi and welcome to the community, @Prakash26 🙂

 

Is it on the online order tracker that it says it's confirmed?

 

Have you checked your spam/junk folder to see if the email made its way there?


Chris

by Prakash26 Valued Contributor
Valued Contributor

Re: Spoke on the phone and live chat. S10 plus will be delivered today

Hi yeah I checked spam and junk there is no email 

by
EE Community Support Team

Re: Spoke on the phone and live chat. S10 plus will be delivered today

Hi @Prakash26.

 

When did you place the order?

 

Speak soon, Katie 🙂

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