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07-03-2019 08:40 AM
Got a text from dpd confirming delivery times for today. Spoke to live chat last night and ee customer services this morning and this is the case. I will be getting my s10 plus today 😊
07-03-2019 07:57 PM
I don’t know if a slight error on a delivery is reason enough to stop your whole contract.
Samsung and EE (aside from today) have been very clear that the launch date is the 8th.
07-03-2019 08:00 PM
@garetbe wrote:I don’t know if a slight error on a delivery is reason enough to stop your whole contract.
Samsung and EE (aside from today) have been very clear that the launch date is the 8th.
Launch date is th yes but if demand outweighs supply there is nothing EE can do, yes you are able to cancel if you want as you don't have the device yet but that is up to you.
07-03-2019 08:05 PM
@BrendonH - my post was confusing. I was replying to a previous post. If stock gets delayed it’s just one of those things.
07-03-2019 10:16 PM
@Tonstar17 wrote:This is the email I received from ee. No notifications or tracking info from dpd. It is supposed to be delivered to an ee store. I'm supposed to signed for it and provide Id. How the hell was this allowed to be delivered to the wrong address. Not very optimistic about getting it tomorrow.
Is this not an EE store in Feltham?
07-03-2019 11:03 PM
I dont know, even if it is, I dont live anywhere near feltham. I also haven't received any emails or delivery slots notifications from dpd about delivery and many others have received delivery notifications on here.
08-03-2019 08:17 AM - edited 08-03-2019 08:17 AM
Hi @Tonstar17
Thanks for ordering with EE.
I recommend speaking to our Mobile Care team who'll be able to confirm your order and check the address that it was sent to.
Let us know what happens.
Chris
08-03-2019 08:24 AM
What about the ceramic version cause I didn’t get any text or email and my order says it’s confirmed on the tracking
08-03-2019 08:30 AM
Hi and welcome to the community, @Prakash26 🙂
Is it on the online order tracker that it says it's confirmed?
Have you checked your spam/junk folder to see if the email made its way there?
Chris
08-03-2019 08:35 AM
Hi yeah I checked spam and junk there is no email
08-03-2019 11:05 AM