28-01-2018 01:55 AM
Is there any way you can exchange a phone on a contract to a different model after 14 days?
Any help would be appreciated.
Thank you in advance.
28-01-2018 02:09 AM
Only if it is faulty or not as described. There is no change of mind policy after 14 days from delivery.
28-01-2018 02:17 AM
Thank you for your reply.
I guess I am stuck with the phone for just under 18 months then!
I was hoping I could exchange it for another model as I'm not satisfied with it for what I am paying for the phone.
I guess the only way out is to pay out the contract?
28-01-2018 09:40 AM - edited 28-01-2018 09:41 AM
Good morning @Speedbird2
Thanks for coming to see us in community 🙂
I'm sorry to hear that you are not happy with your handset.
give us 30 days’ notice, even if the minimum term of your plan’s expired
pay an Early Cancellation Charge and a Notice Period Charge if you cancel your plan early
tell us if you have more than one plan on your account and whether or not you want to cancel them all
give us an up-to-date address to send your final bill
understand that any other pending requests on your account will be cancelled
realise that if you’re not within 45 days of the end of your plan, we might not be able to cancel it – we’ll text you if that’s the case
be aware that if you cancel in writing, we’ll start your cancellation from the date we process the letter, not the date it was sent