by mariau183 Investigator
Investigator

Sim network unlock

Hello, I have a problem. My friend gifted me an EE harrier mini phone, but I live in Georgia and can't use because of sim network lock. What can I do in this case? I don't have the original sim- how can I get unlock code?

8 REPLIES 8
by mariau183 Investigator
Investigator

Hello, I have a problem. My friend gifted me an EE harrier mini phone

Hello, I have a problem. My friend gifted me an EE harrier mini phone, but I live in Georgia and can't use because of sim network lock. What can I do in this case? I don't have the original sim- how can I get unlock code?

by Grand Master
Grand Master

Re: Sim network unlock

To unlock a 2nd-hand phone you need to call Customer Services on 0800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock.

 

But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.

 

If that is the case your only remedy is against whoever you got the phone from.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Grand Master
Grand Master

Re: Sim network unlock

Hi, 

 

He cannot be a very good friend! 

 

Please read EE unlocking guide here. It would be easier for your friend to arrange the unlock especially if they are still with EE and have a UK bank card/address.

 

Thanks 

 

 

 

 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by mariau183 Investigator
Investigator

Re: Sim network unlock

So there is no ways to solve my problem from my country? 

With international payment and e.t.c.?

by Grand Master
Grand Master

Re: Sim network unlock


@mariau183 wrote:

So there is no ways to solve my problem from my country? 

With international payment and e.t.c.?


@mariau183

 

No. 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Employee

Re: Hello, I have a problem. My friend gifted me an EE harrier mini phone

Hi and welcome to the community @mariau183

 

Please see our guide on handset unlocking all the information you need will be there.

 

Many thanks,

 

Lee

by Grand Master
Grand Master

Re: Sim network unlock

Not long ago EE said they would accept international bank cards. Now only UK cards. You could phone that no. & see if they'll accept your card. Please let me know if they do & I can update my advice.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Employee

Re: Sim network unlock

Let us know how you get on @mariau183

 

Many thanks,

 

Lee

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