13-06-2017 03:36 PM
Hi, I can see this topic has been discussed on here before but solutions provided dont work for me.
When I send a mms message, it fails, and i get the service not activated pop up on screen.
I have spoken to tech support and they have told me the sevices are activated on my sim and have gone through the settings on my apn.
Still wont send.
I have a galaxy s5.
Not sure if theres any other solutions anyones come across to make it work.
Be greatful for any imput.
13-06-2017 05:59 PM
13-06-2017 06:33 PM
Thanks for your reply.
It is a second hand phone but to start off with it was sending mms.
It stopped sending maybe 8 months ago. Tried quite a few times over this time to sort it but all the mms settings online and from ee direct havent worked.
I cant send myself pictures but i can receive them from other people.
13-06-2017 07:44 PM
15-06-2017 04:04 PM
I am using the stock messaging app.
I am not sure if theres any other possible solutions or things i could try.
I have spoke to the ee tech support again.... they just told me to try the apn settings again and sent me an update but that didnt work.
15-06-2017 04:21 PM
We've tried all the steps I can think of!
The last thing to try would be a factory reset and test sending a picture message before putting anything back on the phone.
If you did do this you would need to make sure you back up all of your contacts and data first.
I've just thought - are you able to try your SIM in another phone?
This would rule out it being a phone issue.
Thanks - Karen.