by Joel1991
Explorer

Samsung s8 sound keeps going off

Can anyone help me, I've recently just got the Samsung s8 and the sound keeps cutting off a couple of seconds into videos... I've tried everything, it's just a reoccurring issue..

3 REPLIES 3
by
EE Community Support Team

Re: Samsung s8 sound keeps going off

Hi @Joel1991

 

Thanks for coming to see us in community 🙂

 

Does this happen only with specific apps?

 

Have you got the latest updates of the apps downloaded?

 

Do this happen over WiFi?

 

data connection?

 

Or both?

 

Thanks

 

Richard

 

🙂

by Joel1991
Explorer

Re: Samsung s8 sound keeps going off

Hi, 
 
It happens on all apps... YouTube, Facebook, Instagram.
 
Also happens on Wi-Fi & without.
 
 
Kind regards 
 
Joel 
by
EE Community Support Team

Re: Samsung s8 sound keeps going off

Hi @Joel1991,

 

Please get in touch with customer services and our technical team will run through some diagnostics with you.

 

Thanks

 

James

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