by Chattabob Investigator
Investigator

Samsung s10 screen wake up

Can anyone help...

 

I have multiple issues with my samsung s10

 

Screen radomly wakes up every 20 seconds

 

Camera films then stops 20 seconds in

 

Gaming pauses itself same period

 

Above and beyond deleting apps or factory resetting what can I do?

 

Gesture and lift to wake ect have been turned off

1 SOLUTION

Accepted Solutions
by Chattabob Investigator
Investigator
Solution

Re: Samsung s10 screen wake up

Hi, 

 

I ended up completely wiping my phone and it did the trick... for three weeks and now it's started again 😞 I've installed nothing new on my phone so it can't be that. How do I go about getting a replacement as sending it away is only going to last the same time bere it starts again

View solution in original post

9 REPLIES 9
by Grand Master
Grand Master

Re: Samsung s10 screen wake up

Hi @Chattabob 

 

Do you have a case/screen protector? 

 

I would try factory resetting your device.

 

Thanks

 

 




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by Chattabob Investigator
Investigator

Re: Samsung s10 screen wake up

Thanks, I've done a soft reset but it did not fix the issue. What will i lose if I do a factory reset?

by
EE Community Support Team

Re: Samsung s10 screen wake up

Good Morning @Chattabob

 

You will loose everything when factory resetting your device. If you do this I would recommend ensuring you have everything backed up. 

 

Please keep us updated with your progress, 

 

Katie 🙂

by Chattabob Investigator
Investigator

Re: Samsung s10 screen wake up

Thanks,

 

 

I've done a factory reset and nothing has changed, whats my next step?

by
EE Community Support Team

Re: Samsung s10 screen wake up

Thanks for trying the factory reset @Chattabob

 

Please get in touch so our Tech Gurus can look into this in more detail for you.

 

They'll be happy to help. 🙂

 

James

by Chattabob Investigator
Investigator
Solution

Re: Samsung s10 screen wake up

Hi, 

 

I ended up completely wiping my phone and it did the trick... for three weeks and now it's started again 😞 I've installed nothing new on my phone so it can't be that. How do I go about getting a replacement as sending it away is only going to last the same time bere it starts again

View solution in original post

by
EE Community Support Team

Re: Samsung s10 screen wake up

Hi @Chattabob.

 

Thanks for getting back to us.

 

At this point I'd recommend getting in touch with our Tech Gurus.

 

They will be able to run through the next steps of troubleshooting with you and let you know what the best options are.

 

Jon

by Chattabob Investigator
Investigator

Re: Samsung s10 screen wake up

By pure chance I've found out what was waking my screen up. I have the ring app that goes with the floodlight camera. My girlfriend set it up on her phone and after logging in her screen started waking up. We've both logged out and our phones no longer wake up

by
EE Community Support Team

Re: Samsung s10 screen wake up

Thanks for the update @Chattabob 🙂

 

James

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