Samsung s10 screen wake up

[Chattabob]

Can anyone help...

I have multiple issues with my samsung s10

Screen radomly wakes up every 20 seconds

Camera films then stops 20 seconds in

Gaming pauses itself same period

Above and beyond deleting apps or factory resetting what can I do?

Gesture and lift to wake ect have been turned off

[Northerner]

Hi @Chattabob 

Do you have a case/screen protector? 

I would try factory resetting your device.

Thanks

[Chattabob]

Thanks, I've done a soft reset but it did not fix the issue. What will i lose if I do a factory reset?

[Katie_B]

Good Morning @Chattabob. 

You will loose everything when factory resetting your device. If you do this I would recommend ensuring you have everything backed up. 

Please keep us updated with your progress, 

Katie 🙂

[Chattabob]

Thanks,

I've done a factory reset and nothing has changed, whats my next step?

[James_B]

Thanks for trying the factory reset @Chattabob

Please get in touch so our Tech Gurus can look into this in more detail for you.

They'll be happy to help. 🙂

James