by Ammoofficial Established Contributor
Established Contributor

Samsung note 8 free dex and wireless charger?

Does anyone know if the free wireless charger and dex module will he delivered with the note8?

17 REPLIES 17
by
EE Community Support Team

Re: Samsung note 8 free dex and wireless charger?

Hi @Ammoofficial,

 

You need to claim your free DeX from Samsung after you have received your phone.

 

Find out more about claiming your free DeX >

 

Thanks

 

James

by cassgreensmith1 Established Contributor
Established Contributor

Re: Samsung note 8 free dex and wireless charger?

Free wireless charger? I wasn't aware of this, I think it's just the dex you get free?

by
EE Employee

Re: Samsung note 8 free dex and wireless charger?

Hi @cassgreensmith1 and welcome to the community.

 

Here at EE we were only offering the Dex.

 

Hope this helps,

 

Lee

by Brilliant Contributor
Brilliant Contributor

Re: Samsung note 8 free dex and wireless charger?

@cassgreensmith1

 

I think @Ammoofficial means that when it's plugged into the DeX dock it also charges the phone. This isn' actually wireless though.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by Ammoofficial Established Contributor
Established Contributor

Re: Samsung note 8 free dex and wireless charger?

That's strange. because when i ordered it the description said Samsung Galaxy Note 8 and wireless charger with free DEX. i have the screen shot to prove it. how do i upload it? 

by
EE Employee

Re: Samsung note 8 free dex and wireless charger?

Hi @Ammoofficial

 

Was this via EE or another retailer?

 

Many thanks,

 

Lee

by Ammoofficial Established Contributor
Established Contributor

Re: Samsung note 8 free dex and wireless charger?

yes with ee, it was on the website.

by
EE Employee

Re: Samsung note 8 free dex and wireless charger?

Hi @Ammoofficial

 

I have sent you a private message to look into this for you.

 

Many thanks,

 

Lee

by Blakereuben
Explorer

Re: Samsung note 8 free dex and wireless charger?

I have the same issue please help

by Blakereuben
Explorer

Re: Samsung note 8 free dex and wireless charger?

Hey i have the same issue, dont suppose you still have the screen shot?

by Louisa61 Investigator
Investigator

Re: Samsung note 8 free dex and wireless charger?

Ammofficial did you get a wireless charger from ee and a dex  from Samsung yet as I am having the same problem could you send me a copy of the web page. I would not have bothered with this offer otherwise as we purchase three of these phones so paying ee a lot of money.

 

by
EE Community Support Team

Re: Samsung note 8 free dex and wireless charger?

Hi @Louisa61,

 

Welcome to the EE Community.

 

We offer the Note 8 both with and without the wireless charger. (There's a higher upfront cost on the bundle that includes the wireless charger)

 

Do you know which one you ordered?

 

If you ordered before 14 September you can claim your DeX station here >

 

Hope this helps.

 

James

by Louisa61 Investigator
Investigator

Re: Samsung note 8 free dex and wireless charger?

Yes I pre ordered on 25 Aug for three phones note s8 and deal was for wireless charger sent with phone plus  a dex which I am claiming from Samsung. The offer was on ee web site for pre orders only but ee are now trying to claim offer did not exist but the picture on the offer showed two offers a charger with headset or charger with dex and when we placed the order with Dion whom has vanished we spent an hour on the phone but this conversation was surpriselying not recorder we stated we wanted the wireless charger and dex for all three phones.

 

 

 

 

by Brilliant Contributor
Brilliant Contributor

Re: Samsung note 8 free dex and wireless charger?

As stated by @James_B

 

The wireless charger was an offer but on a certain tariff.

 

Did you purchase that said tariff?

 

Not all calls are recorded only some not it's not surprising that it wasn't recorded.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by Louisa61 Investigator
Investigator

Re: Samsung note 8 free dex and wireless charger?

I have the tariff that included the offer. It is convenient that ee loose certain conversations when it involves making claim.i just want 3 wireless chargers

by
EE Community Support Team

Re: Samsung note 8 free dex and wireless charger?

Hi @Louisa61,

 

All calls are now recorded.

 

As long as you opted for the correct plan and upfront charge you should have received your wireless charger.

 

Please get in touch with customer services so we can take another look at this for you.

 

Thanks

 

James

by Brilliant Contributor
Brilliant Contributor

Re: Samsung note 8 free dex and wireless charger?

There you go saying lose conversations.

 

They don't record every single call.

 

Only some are recorded.

 

Maybe say what tariff you opted for and then @James_B may be able to help you if you chose the correct tariff or not.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below

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