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Explorer

Samsung new update

anyone have any idea why my camera may not be working since the latest software update? Does not let me open the app at all.

 

1 SOLUTION

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EE Community Support Team
Solution

Re: Samsung new update

Hi @WINSTONWHITE.

 

Welcome to the community.

 

Do you get an error message or does the app just not open?

 

I'd recommend trying a master reset of the phone to see if this helps.

 

If you're still having trouble after this, the best thing to do would be to contact Samsung Support.

 

Jon

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EE Community Support Team
Solution

Re: Samsung new update

Hi @WINSTONWHITE.

 

Welcome to the community.

 

Do you get an error message or does the app just not open?

 

I'd recommend trying a master reset of the phone to see if this helps.

 

If you're still having trouble after this, the best thing to do would be to contact Samsung Support.

 

Jon

View solution in original post

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Explorer

Re: Samsung new update

GOOD MORNING

 

NO IT DOESNT OPEN AT ALL. IT SAYS CAMERA STOPPED WORKING. 

 

WITH THE MASTER RESET,  WILL THAT COMETELY WIPE MY PHONES DATA? 

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EE Community Support Team

Re: Samsung new update

Thanks @WINSTONWHITE.

 

Yes, this would wipe the phone.

 

You can back the phone up first to avoid losing data.

 

Jon

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Skilled Contributor

Re: Samsung new update

Before you master reset you should Google and boot into recovery mode, clear your cache and then retry.

It's been widely reported as an issue since the last update focused on the camera. 

This won't wipe your data either 

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