by ams2k0104
Explorer

Samsung galaxy s8 cutting out when playing audio

Whether it is playing through the speakers, headphones, casting to a device, using spotify or playing podcasts my phone keeps cutting out when playing music or podcasts. I've tried a number of suggested "fixes" including preventing USB tethering in the developer options and clearing the cache in the boot options. Can anyone offer any further advice or suggestions on how I go about fixing this? It's a new phone too I only got it in March.

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Samsung galaxy s8 cutting out when playing audio

Hi @ams2k0104 

 

Does this happen when your phone enters sleep mode?

 

Settings - device care battery - three lines. Check which apps are in the sleep option. You could also try disabling the app sleep options. 

 

This isn't a hardware issue it's a Samsung Android issue.  

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
4 REPLIES 4
by Grand Master
Grand Master
Solution

Re: Samsung galaxy s8 cutting out when playing audio

Hi @ams2k0104 

 

Does this happen when your phone enters sleep mode?

 

Settings - device care battery - three lines. Check which apps are in the sleep option. You could also try disabling the app sleep options. 

 

This isn't a hardware issue it's a Samsung Android issue.  

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: Samsung galaxy s8 cutting out when playing audio

Good Evening @ams2k0104

 

Thanks for coming here.

 

Can you try the suggestions from @Northerner and let us know if this works for you?

 

Hope to hear back from you soon.

 

Leanne 🙂

by ams2k0104
Explorer

Re: Samsung galaxy s8 cutting out when playing audio

That's it!

 

Thanks very much.

by Grand Master
Grand Master

Re: Samsung galaxy s8 cutting out when playing audio

@ams2k0104 

 

Happy I could help! 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.

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