by Sbish Investigator
Investigator

Samsung galaxy s7, screen won't rotate, gyroscope sensor not working any advice?

 
6 REPLIES 6
by Grand Master
Grand Master

Re: Samsung galaxy s7, screen won't rotate, gyroscope sensor not working any adv

@Sbish   If you have not disable this feature on the device yourself then it'll be best if you contact Samsung as you get a two year warranty with that device. 

by Grand Master
Grand Master

Re: Samsung galaxy s7, screen won't rotate, gyroscope sensor not working any adv

Hi, 

 

Try factory resetting your phone first. 

 

Also make sure it's active on the quick shortcuts. 

 

Thanks 




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by
EE Community Support Team

Re: Samsung galaxy s7, screen won't rotate, gyroscope sensor not working any adv

Good morning @Sbish

 

Thanks for visiting the community for support 🙂

 

Please let us know if the help @Chris_B and @Northerner have given to you has helped you.

 

Thanks

 

Richard

 

:)​​​​​​​

by Sbish Investigator
Investigator

Re: Samsung galaxy s7, screen won't rotate, gyroscope sensor not working any adv

Chris, Thanks for this i will give EE a call 

by Sbish Investigator
Investigator

Re: Samsung galaxy s7, screen won't rotate, gyroscope sensor not working any adv

I have tried reset,  checked another way by doing *#0*# and the sensor isnt working at all im presuming it broken, i will call EE 

by
EE Employee

Re: Samsung galaxy s7, screen won't rotate, gyroscope sensor not working any adv

Good Morning @Sbish

 

Did you try a full backup and factory reset?

 

If so and it still wasn't working you can either contact us or see if you have a Samsung repair centre close to you.

 

Let us know how it goes!

 

Thanks - Karen. Smiley Happy

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