19-06-2018 01:24 PM
Hello, Hope someone can help. My Samsung did an update on Saturday and ever since, I've had issues connecting to my home broadband. At first it just was intermittent connection but now, my phone wont even search for any wifi networks. The slide button wont turn on at all.
19-06-2018 01:52 PM
Try forgetting the wifi network on your device, and then connecting again. If not back up and factory reset your device.
19-06-2018 02:18 PM
Hi @mazzledazzle and welcome to the community.
After following the wonderful advice of @Northerner in regards to the forgetting and connecting back to the WiFi please can I get you to try the following.
Then try connecting, let us know how you get on.
19-06-2018 10:30 PM
Hi, thanks for the suggestion. I have tried this but to no avail unfortunately. The bluetooth also doesn't work which I forgot to mention. Any other suggestions?
19-06-2018 10:32 PM
Sounds like both WiFi & Blootooth are both broken on your phone.
19-06-2018 10:42 PM
Hi thank you for your advice although it wont allow me to get as far as forgetting the network as the wifi toggle wont even turn on. The bluetooth also wont turn on.
19-06-2018 10:46 PM
That's why it looks broken.
19-06-2018 11:01 PM
Yes it would seem that way wouldnt it. The next option will be going into store to see if they can fix it or send it off or something.