by nflorence
Explorer

Samsung S7 Edge - 4GEE wifi no internet

I have just got a 4GEE Wi-Fi mini and when I am connecting my Samsung S7 edge to it, it connects but says 'no internet available. I have got other devices connected to it including an iPhone, a surface pro and a Samsung A3, all with no problems.

 

The S7 is running version 7.0 of Android. Are there known issues with this version and the 4GEE Wi-Fi?

 

Does anyone know how to resolve this issue?

3 REPLIES 3
by Grand Master
Grand Master

Re: Samsung S7 Edge - 4GEE wifi no internet

Hi,

 

It should connect, have you entered the correct password.

 

Try forgetting the device and connecting again.

 

Thanks 




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by nflorence
Explorer

Re: Samsung S7 Edge - 4GEE wifi no internet

Hi

 

I have tried forgetting but it hasn't made any difference. The password is also correct, as the phone does connect but says that internet is not available.

 

by
EE Community Support Team

Re: Samsung S7 Edge - 4GEE wifi no internet

Hi @nflorence

 

Welcome to the community. 🙂

 

I recommend speaking to our technical support team, they will do their best to get this sorted.

 

We're currently experiencing some problems with connecting customers to our support teams.

 

We're working on this and hope to have it resolved soon. Please give them a try a little later.

 

Thank you.

 

Chris

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