by DBtorp-
Explorer

Samsung S10e touchscreen freezes whenever put phone on flat surface.

Hi. Got a new Samsung S10e. Works fine except when you put it on a soft flat surface e.g bed or sofa. Then touchscreen becomes unresponsive immediately. Pick it up, it starts working again. Put it back down and type, freezes again. Very odd. It's not a temporary problem. Happens every time without fail. Any thoughts?? Ta

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Samsung S10e touchscreen freezes whenever put phone on flat surface.

Hi @DBtorp-

 

Welcome to the EE Community 🙂

 

Could you try increasing the screen sensitivity on your phone?

 

You can do this under Settings, Display, Touch Sensitivity.

 

Let me know how you get on 🙂

 

Jon

3 REPLIES 3
by
EE Community Support Team
Solution

Re: Samsung S10e touchscreen freezes whenever put phone on flat surface.

Hi @DBtorp-

 

Welcome to the EE Community 🙂

 

Could you try increasing the screen sensitivity on your phone?

 

You can do this under Settings, Display, Touch Sensitivity.

 

Let me know how you get on 🙂

 

Jon

by DBtorp-
Explorer

Re: Samsung S10e touchscreen freezes whenever put phone on flat surface.

Thanks Jon, fingers crossed seems to have worked. Although it's messed the keyboard accuracy up z bit but think that can be recalibrated. Turns out S10 has a special touch sensitivity setting for use with screen protectors.

by
EE Community Support Team

Re: Samsung S10e touchscreen freezes whenever put phone on flat surface.

That's great @DBtorp-

 

Thanks for getting back to me and letting me know this 🙂

 

Jon

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