by searsy
Explorer

Samsung J3

My new Samsung J3 has frozen can't turn it off or on ??

1 SOLUTION

Accepted Solutions
by Ace Contributor
Ace Contributor
Solution

Re: Samsung J3

Hi, @searsy

Please soft reset your device .

You can do this by keep press and hold the Power and Volume down buttons for 12 seconds or until the device power cycles.

I hope it can fix your issue.

Thanks

5 REPLIES 5
by Ace Contributor
Ace Contributor
Solution

Re: Samsung J3

Hi, @searsy

Please soft reset your device .

You can do this by keep press and hold the Power and Volume down buttons for 12 seconds or until the device power cycles.

I hope it can fix your issue.

Thanks

by searsy
Explorer

Re: Samsung J3

Very helpful thank you
by
EE Community Support Team

Re: Samsung J3

Hi @searsy

 

Welcome to the community. 🙂

 

Did @tahirmian's advice fix this for you?

 

Chris

by searsy
Explorer

Re: Samsung J3

Sure did 👍
by
EE Community Support Team

Re: Samsung J3

Awesome. 🙂

 

Feel free to come back to the community if you have any problems or questions in future, @searsy.

 

Chris 🙂

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