by kandyman Investigator
Investigator

Samsung J3 2016 won't go to voicemail if unanswerd

Hello,

 

Hopefully someone can help?

 

My Samsung J3 2016 phone won't go to answerphone if unanswerd despite me having my personal greeting switched on. This has only happened this week. What is the reason because I haven't reset the phone or done anything to the settings. 

 

Any solutions?

7 REPLIES 7
by kandyman Investigator
Investigator

Samsung J3 2016 won't go to voicemail if unanswerd

  • Hello,

 

Hopefully someone can help?

 

My Samsung J3 2016 phone won't go to answerphone if unanswerd despite me having my personal greeting switched on. This has only happened this week. What is the reason because I haven't reset the phone or done anything to the settings. 

 

Any solutions?

by kandyman Investigator
Investigator

Re: Samsung J3 2016 won't go to voicemail if unanswerd

Would like to add when I input the voicemail settings it says 'Failed to read data, Unexpected response from network'

by
EE Community Support Team

Re: Samsung J3 2016 won't go to voicemail if unanswerd

Hi @kandyman,

 

Welcome to the EE Community.

 

Has your voicemail worked in the past?

 

Are you using a pay as you go or pay monthly plan?

 

Thanks

 

James

by kandyman Investigator
Investigator

Re: Samsung J3 2016 won't go to voicemail if unanswerd

Hi James B,

 

Yes it has worked in the past. I'm on Pay as you go EE. I have the personal greeting set up just the phone doesn't go to voice mail if unanswered.

by
EE Community Support Team

Re: Samsung J3 2016 won't go to voicemail if unanswerd

Good morning @kandyman

 

Thanks for getting back to @James_B

 

I know you've said you have your personal greeting on ready, but I need you to please text 'VM ON' to 150 please to make sure that the actual voicemail service is active.

 

Let me know what happens please?

 

Thanks

 

Richard

 

🙂

 

 

by kandyman Investigator
Investigator

Re: Samsung J3 2016 won't go to voicemail if unanswerd

@JamesB and RichardC Thanks to you both for your help. Apologies for not replying but been issues with Internet! I had to ring EE up but the friendly man sorted out for me and Voicemail now works. Thanks once again 😆

by
EE Employee

Re: Samsung J3 2016 won't go to voicemail if unanswerd

That's great news @kandyman

 

Thanks for popping back to let us know!

 

Have a lovely evening.

 

Thanks - Karen. Smiley Happy

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