by faheem_khan123
New Member

Samsung Galaxy S6

Hi, I got the Samsung Galaxy S6 from EE on contract last year and a month ago I upgraded my plan to sim only so I kept the same phone. However, for the past few days, my S6 has been playing up and coming up with a lot of advertisements. Would EE give me a new phone?

2 REPLIES 2
by Grand Master
Grand Master

Re: Samsung Galaxy S6

Hi, 

 

SImply answer no unless you have had the sim only plan for 6 months then you can upgrade to a contract with a phone. 

 

Try factory resetting your phone to see if that helps your issue. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: Samsung Galaxy S6

Hi @faheem_khan123,

 

Welcome to the EE Community.

 

Which app are you using when you see these advertisements?

 

Thanks

 

James

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