by Skilled Contributor
Skilled Contributor

Samsung Galaxy A3 (2017) email app

Hi,

 

This is so blatantly a Samsung software issue it's not funny, but does anyone else have a Galaxy A3 (2017) who's recently updated their email app to V6.0.01.11 and been having issues with the speed/reliability of POP3/IMAP sync? If so, I wouldn't mind comparing notes. There's a thread on the Samsung forum detailing some issues with this release, but curiosity is getting the better of me 🙂

 

Thanks.

4 REPLIES 4
by Grand Master
Grand Master

Re: Samsung Galaxy A3 (2017) email app

Who's your email provider? What's to say it's not them? After all they are running the POP3 and SMTP servers.

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by Skilled Contributor
Skilled Contributor

Re: Samsung Galaxy A3 (2017) email app

That's an entirely sensible question, and to be fair I can't rule out an issue with the email provider 100%

It's a hosted email provider, they provide POP3/IMAP/SMTP for multiple mailboxes on my own domain, and the symptoms all point to something between the email app and server "going to sleep" after a period of time.

 

You're right - I can't rule out exactly what's inducing the snooze and it's not the problem of the century. But it does seem to have noticably started happening since the most recent Samsung email update - which, perhaps coincidentally, has since been rolled back on the various app stores.

by Grand Master
Grand Master

Re: Samsung Galaxy A3 (2017) email app

Would they be 1&1 by any chance?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Skilled Contributor
Skilled Contributor

Re: Samsung Galaxy A3 (2017) email app

Actually no, Namesco.

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