16-11-2018 09:58 AM
Hi. I received my new Galaxy S9 from EE yesterday and set it up last night at approx 6pm. It is now 10am and the SIM is yet to be provisioned. It's a bit inconvenient that I am unable to make or receive calls. Any suggestions how I may speed this up? Thank you.
16-11-2018 12:05 PM
Hi Leeanne. My nephew did it last night for me (I'm old lol). He said he followed the instructions but it might take a while. My old SIM in my old phone isn't working either. Thanks.
16-11-2018 12:25 PM
Hi Leeanne. I switched my new phone off and back on again. I was able to make a call and read three texts from EE. Problem now is none of my contacts, text history or Apps are on my new device. Thanks. Paul.
16-11-2018 12:44 PM
Hi Leanne. Pretty sure my nephew did it last night when he had a lead connecting the two phone's together and said it was transferring my stuff then he left. Can't ask him cos he's at work. Maybe I should take it to my nearest EE shop if it can't be done online or over the phone?
16-11-2018 01:26 PM
Hi Leanne. No i wasn't able to view the contacts. I'm going to call into my local EE shop later this afternoon and hopefully they'll resolve the issue. Thanks again for your help.
18-11-2018 05:15 PM
Contacts are either saved to the SIM, saved to the phone or linked to your Google account.
In a lot of cases, they are saved to the SIM, so when you insert a new SIM, you will need to re-add/copy them over from the old SIM.
Secondly, you could use your old SIM, set all the contacts to be backed-up to your Google account, then they will follow you, no matter the phone you have.
Your downloaded apps will be backed up to the Google account, so they should start downloading over Wi-Fi when you log in to your new phone.
by SteveS60 a week ago