11-08-2019 06:20 PM
My partners Samsung galaxy s9 was on charge in a charging case and both the phone and case got really hot so he took the phone out of the case and now the phone has gone black screen and the red light up the top is constantly on (phone isn’t on charge) any idea what I can do? I’ve tried the button combinations and no luck
11-08-2019 07:56 PM
Either contact Samsung under your warranty, or take your device to EE and they will send it off for assessment.