by Nandlj
Explorer

S8 usb connector fault

Yesterday my galaxy S8 kept telling me that the usb port had moisture detected in it. It has not been near any water. today the phone keeps showing a notification of "usb connector connected" then "usb connector disconnected". This keeps the screen open instead of going dark. There is no lead connected and I cannot charge via the lead. To ensure my phone charges I have to turn it off as the notification drains the battery. Anyone else had this or know of any way to fix it. Thanks

3 REPLIES 3
by
EE Community Support Team

Re: S8 usb connector

Good morning @Nandlj.

 

Welcome to the community. 🙂

 

Has the USB connection error only been coming up since the moisture detection error appeared?

 

Look forward to hearing from you.

 

Chris 🙂

by Nandlj
Explorer

Re: S8 usb connector

Hi yes that is correct

 

Neil

by
EE Community Support Team

Re: S8 usb connector

Thanks for confirming, @Nandlj.

 

I recommend getting in contact with our technical support team, they will do their best to fix this.

 

Please let me know how you get on.

 

Chris 🙂

 

 

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