25-09-2018 09:49 AM
My Galaxy S8 devices' screen no longer works for no apparent reason. It flashed up with green bars but a hard restart sorted it out. The day after, the screen was completely black and no hard restart would sort it. I even tried rebooting the phone (power+bixby+up vol)but nothing happened. However, I am still receiving messages as I can hear the tones. I can also take screen shots, by pressing the power and down vol key. I am not able to access my phone via a PC as USB debugging has not been activated on my device. EE has advised to bring the phone into the store but warned me that they will wipe it. However, there are a lot of priceless photos and documents on the phone I need. Anyone know how to fix the screen, or know why it's not working. Also, how to access the phone via PC without any screen? Thanks.
25-09-2018 12:24 PM
25-09-2018 04:35 PM
I have just returned from an EE store, to be told that there is no way to access my phone via a PC and that if I were to send it off, they would wipe it, which isn't an option for me. They just confirmed that the screen is broke.
25-09-2018 04:52 PM
Sending it to samsung would result in it being wiped as well.
It may well be something you'll have to live with I'm afraid.
Have you tried starting it up into safe mode.