by Mikecarvell Investigator
Investigator

S8 does not have wifi calling

My s8 does not have wifi calling option

22 REPLIES 22
by Brilliant Contributor
Brilliant Contributor

Re: S8 does not have wifi calling

Where did you purchase the phone.

 

Dial *#1234#


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by Mikecarvell Investigator
Investigator

Re: S8 does not have wifi calling

I purchased second hand. It was unlocked but originally on 3 I think

by Mikecarvell Investigator
Investigator

Re: S8 does not have wifi calling

Hi

Dialed *#1234#, what info do you Need?

by Brilliant Contributor
Brilliant Contributor

Re: S8 does not have wifi calling

The info it comes up with.

 

All 3 of the lines


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by
EE Community Support Team

Re: S8 does not have wifi calling

Hi @Mikecarvell

 

Welcome to the community.

 

Could you get back to us with the information that @BrendonH was asking for?

 

We'll do our best to help.

 

Chris

by Mikecarvell Investigator
Investigator

Re: S8 does not have wifi calling

The info is:

AP &CO G950FXXU1AQJ5 

CSC G950FOTF1AQJ1

 

Mike

by Brilliant Contributor
Brilliant Contributor

Re: S8 does not have wifi calling

This phone is a Spanish variant.

 

You won't get Wi-Fi calling on this device.

 

You need to flash BTU (UK stock firmware) or EVR (EE firmware)


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by Mikecarvell Investigator
Investigator

Re: S8 does not have wifi calling

Thanks so much for your answer.

 

Next question how do i do the flash, sorry to be a pain.

 

Mike

by Brilliant Contributor
Brilliant Contributor

Re: S8 does not have wifi calling

Google it.

 

I am not prepared to explain as I or EE take no responsibility if you brick your phone 


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by Awillemite Investigator
Investigator

Re: S8 does not have wifi calling

I also have this issue.

Bought from Carphone warehouse 

 

Help!

by
EE Community Support Team

Re: S8 does not have wifi calling

Morning @Awillemite

 

Thanks for coming to the community.

 

Are you with us on pay as you go or pay monthly?

 

We cannot guarantee phones purchased from third parties will support WiFi calling.

 

Leanne.

by Awillemite Investigator
Investigator

Re: S8 does not have wifi calling

Hi Leanne

 

It is on pay monthly. The only reason an S8 was bought is because of WiFi calling as signal at home is awful!

 

Many thanks

by
EE Community Support Team

Re: S8 does not have wifi calling

Hi @Awillemite

 

Thanks for coming back to me.

 

Can you try setting up WiFi Calling on your Samsung phone?

 

Let me know how you get on.

 

Leanne.

 

by Brilliant Contributor
Brilliant Contributor

Re: S8 does not have wifi calling

@Awillemite dial *#1234# and share the info.

 

CPW sells units sourced in Europe so it may not be compatible. 


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by Awillemite Investigator
Investigator

Re: S8 does not have wifi calling

Hi Leanna

 

I went into settings, connections, more connections but there is no option for WiFi calling. I also used the ‘search’ filter for this?

 

many thanks

by
EE Community Support Team

Re: S8 does not have wifi calling

Hi there @Awillemite

 

Can you try the steps @BrendonH has provided?

 

Leanne.

by Awillemite Investigator
Investigator

Re: S8 does not have wifi calling

Hi Leanne

 

AP: G950FXXS4CRLB

CP: G950FXXU4CRKB

CSC: G950FOXM4CRL1

 

Many thanks

Amy

by Brilliant Contributor
Brilliant Contributor

Re: S8 does not have wifi calling

You have a German firmware phone.

 

It may not be compatible but the settings you went into is not where you find wifi calling.

 

Open the phone app.

3 dots top right corner

Settings

Scroll to bottom

 

It should be there.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by Awillemite Investigator
Investigator

Re: S8 does not have wifi calling

Sorry which phone app?

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