by Stevemon1 Contributor
Contributor

S7 will not receive sms

I received a new 27th today. All seems ok except I cannot receive sms messages. I can send but not receive.

1 SOLUTION

Accepted Solutions
by
EE Employee
Solution

Re: S7 will not receive sms

Hi @Stevemon

 

I have generated you a unique chat link to our customer service team, who will be happy to look into this for you.

 

Please choose the technical option.

 

This can be found in your Private Messages.

 

The link will be active from now till 9pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

9 REPLIES 9
by
EE Employee

Re: S7 will not receive sms

Hi and welcome to the Community @Steemon1

 

Just so I can rule something out, please may I know if you number starts with the prefix of 0748*

 

Many thanks,

 

Lee

by Stevemon1 Contributor
Contributor

Re: S7 will not receive sms

Hi Lee,

No it doesn't.

Steve

by
EE Employee

Re: S7 will not receive sms

Hi @Stevemon1 

 

Are you able to recieve calls etc?

 

Was this an upgrade from an iphone at all?

 

Many thanks,

 

Lee

by Stevemon1 Contributor
Contributor

Re: S7 will not receive sms

Hi Lee,

Not an iPhone upgrade. No I can't receive calls either.

Steve

by
EE Employee

Re: S7 will not receive sms

Hi @Stevemon1

 

Just a few questions to see if we can get to the bottom of this

 

  • Is this an upgrade or a new connection?
  • Where was the device purchased from?
  • Have you been supplied with a new SIM?
  • Are you a personal or a business customer?

Many thanks,

 

Lee

Highlighted
by Stevemon1 Contributor
Contributor

Re: S7 will not receive sms

It's a new connection from Mobiles. co.uk. New SIM supplied, personal customer.

Thanks

by
EE Employee

Re: S7 will not receive sms

Hi @Stevemon1

 

Does the phone display a network connection in the corner?

 

Don't mean to sound silly, but you have got the SIM card in like THIS

 

Many thanks,

 

Lee

 

 

by Stevemon1 Contributor
Contributor

Re: S7 will not receive sms

SIM card is exactly as shown on your image. 

Shows EE in the top left on lock screen but not when unlocked. 

Do I need to wait for EE to do anything?

Just saw this on "Getting started with your new SIM" While you're waiting for the EE sign on your phone, you can still make calls, texts and use data. But you won't be able to receive calls or texts on your new number until the changeover is complete.

 

But it does show EE on lock screen.

by
EE Employee
Solution

Re: S7 will not receive sms

Hi @Stevemon

 

I have generated you a unique chat link to our customer service team, who will be happy to look into this for you.

 

Please choose the technical option.

 

This can be found in your Private Messages.

 

The link will be active from now till 9pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

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