by nos70 Investigator
Investigator

S7 nougat no time frame for release!

I have contacted ee over twitter and they haven't a clue when the update will be released. I've been checking my phone daily for a month as they suggested.

 

This nougat delay is ridiculous, I wonder what is the point of having the latest phone (s7 edge) if its running on out of date software.

 

If ee keep this up in the future i'll get my next contract with another company as they can't even let us the customers know what exactly the problem is.

 

ee haven't a clue whats going on, just be honest! the s8 will be out before the s7 gets nougat how awful is that.

 

not a happy customer, paying premium when not receiving a premium service!

5 REPLIES 5
by Grand Master
Grand Master

Re: S7 nougat no time frame for release!

Hi,

As you will see from the android forum there are many threads on this topic.

 

EE need to test firmware to ensure it meets the network requirements and that the additional services EE have integrated into this firmware work without problems. This takes time and unlike BTU firmware EE firmware is specific to EE network/handsets so need to be tested. Once any update is available your phone will let you know.

 

As for the current firmware there is nothing wrong with this firmware and it works as expected however alternatively you can:

 

  • Install BTU firmware from Sams mobile
  • Buy your phones sim free

As I say your phone will let you know when the update is ready.

 

Thanks, 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by nos70 Investigator
Investigator

Re: S7 nougat no time frame for release!

its a bit late to tell me to buy my phone sim-free don't you think?

by Grand Master
Grand Master

Re: S7 nougat no time frame for release!


@nos70 wrote:

its a bit late to tell me to buy my phone sim-free don't you think?


Hi, 

 

Not really as you mentioned future purchases. Also you can install BTU as I mentioned. 

 

Thanks, 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by nos70 Investigator
Investigator

Re: S7 nougat no time frame for release!

unfortunatley i'm tied down for 24 months. in future yes I will consider that.

 

this is my first andriod and this delay is a huge shame.

by nos70 Investigator
Investigator

Re: S7 nougat no time frame for release!

update:

 

just contacted samsung directly they have sent the update to ee (nougat). so to my understanding the delay is all on ee. going to continue this waiting game.

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.