04-02-2017 11:54 AM
I bought a reconditioned S5 recently. Everything works aprt from outgoing texts. I get this warning in a grey box below for some numbers I attempt to text. Other texts appear like they've sent, with a time stamp displayed, but they haven't.
"Class 0 Message Sorry the number you are sending to does not contain the correct number of digits. From Network Msg Save/Cancel"
The only successful outgoing text was one I sent to my own landline, delivered by voice-robot.
The message centre number in the phone is correct and EE has sent the sim recent updates/settings. The same sim works fine when swapped into my old phone. I am advised that the next step would be a factory reset, after which the phone would be deemed faulty if the fault persisted. It seems to scream of something just not quite configured correctly to me, a setting somewhere, but I don't know what. Please help?
04-02-2017 12:17 PM
Good Afternoon @vgt777
Welcome to he Community!
I had a customer the other day who was getting the exact same error message but it was just when sending a text to 1 particular number.
How are your contacts stored in the device - is with 0 or +44?
Have you tried sending a text by entering the number manually?
Thanks - Karen.
04-02-2017 01:08 PM - edited 04-02-2017 01:09 PM
Thanks @Karen_C. The numbers that seem to be failing are all stored as +447.... When I try a number that's 07..., they seem to be working, at least right now. The same is true when I type them in manually.
We have had an EE mast problem over the last week (recognised by EE), which has further confused matters, so it's possible I didn't realise that it's only the 0044 ones that have failed at phone level, rather than network/mast failure.
If this is the problem, what is the best soultion please? Do I have to edit all the contacts, when it worked fine on my S3 as they were (07 or +44)?
04-02-2017 01:17 PM
04-02-2017 01:21 PM
The mast/network problem coincided with me getting the new (reconditioned) phone. However, there is no problem with the same sim put straight into my old S3. We are now getting a signal again at home, but this issue was the same even when I was at work, with a strong signal right under a mast, while our home signal was still out.
04-02-2017 01:28 PM
Looks like @AnnW (untaggable) had the same issue here in 2014: https://community.ee.co.uk/t5/Archive/Sending-message-to-44-UK-number-fails-I-am-in-the-UK/td-p/2323...
04-02-2017 02:04 PM
What firmware is your phone running? Type *#1234# and post the three sets of numbers.
04-02-2017 02:11 PM - edited 04-02-2017 02:12 PM
CSC : G900FXXU2BOG5
PS I notice I get an error when trying to scan for mobile networks; not sure if that's related or not. All works fine except texts to +44 numbers
04-02-2017 03:03 PM
04-02-2017 05:38 PM
OK, thanks for your replies. I took up the live chat, but the advice just seems to be a full reset of the phone as the next step. I have the option to return the phone at the moment, but if I start messing about to that extent, I may complicate my rights. I was hoping for an isolated fix, but without that, I think it just needs to go back.
05-02-2017 09:02 AM