08-02-2017 04:27 PM
How is it av not subscribed to any thin wit my new EE sim (payg) and guaranteed when a top up,£5 a time 3/4times a week n 2/3 times a do top up EE rob sumtimes £2 sumtimes £3 off my credid 2its a new sim only had it 5weeks n packed n sealed from a shop
08-02-2017 04:46 PM
Hello @Gareth-Jones17 wgat exact response do you get when you text the code AL to 150? Do you have a pack active on the account?
You can log in to MYEE online through a browser and on the main page under the minutes/texts/data allowances you should see 'see itemised usage' where you can check what exactly your credit has been used on. 🙂
08-02-2017 04:56 PM
08-02-2017 05:05 PM
Hello @Gareth-Jones17 what phone do you have? We can help check it is set up right but top up & pack queries would have to go through customer service who have access to accounts on 150 from an EE phone or 07953 966 250 from any other. 🙂
08-02-2017 06:04 PM - edited 08-02-2017 06:04 PM
Hello @Gareth-Jones17 thank you for confirming. Was it from EE direct or a third party? Can you make or receive calls/texts at all or is it just to 150 that do not work? Have you checked to make sure you have the most recent security & android OS updates installed?
Do calls/texts work as normal when you put the SIM in a different phone? 🙂
08-02-2017 06:09 PM
08-02-2017 06:35 PM
Hello @Gareth-Jones17 thank you again for confirming.
It definitely sounds like a device fault if the SIM works fine in other phones. From here I can only recommend you back up any data you want to keep on the phone, then reset it to factory settings and then setting it up as a new/clean install without your backed up data first just to check the phone can work at all.
If this is successful you can then restore your backed up data and the phone should be all set and working as it should be.
If this is not successful and you are still unable to make or receive calls/texts you may have a faulty device that needs repairing/replacing. 🙂