03-03-2019 09:09 AM
I am returning an upgrade phone which wasn't as described, been sent the returns bag... when I took it to the PO I was asked to pay £7 for postage... I thought the return was meant to be free? Or have I got that bit wrong?
03-03-2019 12:10 PM
@Katie_B, thank you for that information - in the circumstances I feel pretty unimpressed that I'm having to pay to return an item that was "mis-sold" to me. I've already had some very unsatisfactory dealings with service agents on online chat in the last few days. If it wasn't for the fact that EE is the only network to provide reasonable coverage in my area I'd be taking my business elsewhere.
03-03-2019 12:52 PM
If returning an item you are responsible for the cost of the return.
Not if returning faulty goods in the 1st 6 months (Consumer Rights Act).
03-03-2019 12:57 PM
@XRaySpeX I was thinking that DSR and/or sale of goods act should cover me in terms of the return in this instance. I was assured the phone I was being sent would tick all my requirements. I ended up having an argument with a service agent on the chat as he told me I was trying insert a 2nd sim incorrectly - in the end was told to take it to a shop and cut off. Took to the shop (more cost - fuel, parking...) to be told that I wasn't wrong, the slot where a 2nd SIM could in theory fit, is blanked off for the UK market... such a shame the sales lady I spoke to last Weds didn't know this otherwise I wouldn't have wasted her time or mine getting the upgrade! Which turned out to be anything but.
03-03-2019 01:55 PM
Glad I asked the question... I need to pay to return the phone but have just had a phone call from a very helpful chap who's assured me I'll get the return postage reimbursed by way of credit on my account because of the fact the phone was mis-sold. Phew!