by sarahadjei238 Investigator
Investigator

Retrieving a password

How can I retrieve my password to have access to the internet on my smartphone?

8 REPLIES 8
by Grand Master
Grand Master

Re: Retrieving a password

Which pwd? Pwd to what? You don't need any pwd just to get on the Net itself. You would only need pwds to login to a/c's you may have on the Net & only you would know those.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Retrieving a password

Good Morning @sarahadjei238.

 

Welcome to the community.

 

Could you give us a little bit more information about this?

 

At what point are you asked for a password?

 

Hope to hear back from you soon 🙂

 

Jon

by sarahadjei238 Investigator
Investigator

Re: Retrieving a password

The password I am taling about is the password I want to retrieve; so that when I enter the password on my smartphone for WI-FI, I can have access to the internet on my phone.

by Grand Master
Grand Master

Re: Retrieving a password

Do you mean the WiFi pwd of the BB router you are wanting to connect your phone to? It should be written on a label on the router. What router do you have?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Retrieving a password

Hi @sarahadjei238.

 

Thanks for getting back to us 🙂

 

What WiFi are you trying to connect to?

 

Is it your own WiFi?

 

Jon

by sarahadjei238 Investigator
Investigator

Re: Retrieving a password

The WI-FI on my phone, on he net work, which is: EE-fkpxg6.

by
EE Community Support Team

Re: Retrieving a password

Hi @sarahadjei238.

 

Are you trying to connect to a router using the password?

 

As @XRaySpeX mentioned, there will be a label on the router with a password on.

 

If it's not a router, what is it that you're trying to connect your phone to?

 

Jon

by Grand Master
Grand Master

Re: Retrieving a password

EE-fkpxg6 is a typical Brightbox 2 WiFi network name (SSID). The pwd is to be found on the label on back of router under that SSID.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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