10-03-2017 05:22 PM
I received the OTA nougat update for my Galaxy S7 a few days ago. The update installed fine as far as I can tell.
However since the upgrade I've had a recurring random resetting issue, even when not using the phone. Occasionally it does not reboot automatically and requires a forced restart. In between restarts it works perfectly.
I've wiped the system cache, removed the memory card (as per EE advice) and tried a factory reset - which did not remove the nougat update.
Any ideas/suggestions would be greatly appreciated!
I'm trying to avoid going to an EE store (on that note if I got the phone from Carphone Warehouse, do I go to them or EE directly?)
Thanks in advance
10-03-2017 06:58 PM
10-03-2017 11:34 PM
This is a known issue for nougat for the S7
Try this. I know you tried some of them but you didn't mention if you put it in safe mode or not.
11-03-2017 12:27 AM
A factory reset should sort it.
11-03-2017 05:55 AM
12-03-2017 10:55 AM
Unfortunately completing a reset and running the phone in Safe Mode has not prevent the house happening.
Today the phone has been in Safe Mode and has restarted two or three times in the last hour. I've also noticed the phone getting quite warm just before it shutting down.
12-03-2017 12:43 PM
12-03-2017 12:44 PM
I would get in touch with Samsung. See what they suggest.
I would tell them you have done all the clear cache factory restore etc before they tell you ton do it again.
13-03-2017 09:35 PM