15-06-2018 10:36 PM
I recently ported my number from o2 and now I'm not receiving verification texts from apps like Barclays, uber, Lloyds and many more.
Can someone please help ? I phoned technical support earlier who advised that there was no problem with my phone as I am receiving texts from friends and family.
16-06-2018 09:00 AM
16-06-2018 12:52 PM
Do you have Premium Rate nos. barred? This might affect the shortcodes used by those organisations.
17-06-2018 11:13 PM
Having the same issue since porting my number from O2 to EE on Friday. Normal SMS between phones works fine as do calls etc. but I cannot receive any verification SMS from any website.
I spoke to tech support today but they are out of ideas. Starting to become a problem now as I can't login to apps on my new phone.
Any help would great.
18-06-2018 07:54 AM
I've seen this happen before. Companies tend to use commercial SMS gateways for these type of services. What that means is that the SMS is injected directly into the target network rather than routed as a normal SMS would be. You get normal SMS but not these SMS.
It's more secure (and also cheaper for the sender). Where it goes wrong is this.
Because we don't have a central database of phone numbers, they find out which network you're on when set up the service. (Either by asking you or getting you to send a message )
Because the normal routing isn't involved, when you change network it won't immediately know and will be trying to inject the SMS into your old network.
It will sort itself out eventually, deponding on how quickly the sender responds to the bounced messages.
Alternatively, if you can find someone at the sender who knows what they are doing then you can ask them to manually refresh your number.
18-06-2018 10:00 AM
18-06-2018 10:30 AM