by KM-13 Investigator
Investigator

Problems with sending text messages

Hi,

 

I have just switched my current number from an old phone (iPhone 7) to my my new phone (Samsung Galaxy S9+) and I've had trouble with sending text messages. My text messages that I've been sending have been taking 5-10 minutes to send. 

 

Could you help me.

 

Thank you,

 

Kay

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Problems with sending text messages

Hi @KM-13.

 

Welcome to the community.

 

Have you still got the iPhone?

 

It sounds like iMessage needs to be turned off from the iPhone and disconnected from your number.

 

The message will still be trying to go through as an iMessage and then going as a text, which could be why they are taking so long.

 

Jon

3 REPLIES 3
by
EE Community Support Team
Solution

Re: Problems with sending text messages

Hi @KM-13.

 

Welcome to the community.

 

Have you still got the iPhone?

 

It sounds like iMessage needs to be turned off from the iPhone and disconnected from your number.

 

The message will still be trying to go through as an iMessage and then going as a text, which could be why they are taking so long.

 

Jon

by KM-13 Investigator
Investigator

Re: Problems with sending text messages

Hi @Jon_K

 

Thank you for your help. Finally sorted.   

 

Have a lovely day.

 

Kay

by
EE Community Support Team

Re: Problems with sending text messages

Good Morning @KM-13.

 

Thank you for coming back to let me know 🙂

 

Feel free to come back to the community any time!

 

Jon

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