by Badgerfreedom Contributor
Contributor

Problems tethering android in Europe

Was tethering ok not sure how then it stopped don't know why now I've tried personal hotspot,  Bluetooth & wifi? It's paired, discovered, etc but says no connection ? Not many mb left now 

13 REPLIES 13
by Profile closed
Not applicable

Re: Problems tethering android in Europe

Sorry if this is a silly question, but have you tried turning the handset off and then back on again?

by
EE Community Support Team

Re: Problems tethering android in Europe

Good morning @Badgerfreedom

 

Welcome to community 🙂

 

If you get a chance to answer the question asked by @Profile closed then we can try and progress this to help you.

 

Thanks

 

Richard

 

🙂

by Badgerfreedom Contributor
Contributor

Re: Problems tethering android in Europe

I've turned everything off then back on. Tethering was working  in the morning. Shut down computer, stopped working in the afternoon?? Not sure how it was tethering, the USB cable was plugged into the iMac, we thought it was via Bluetooth but then I read that doesn't use cables. Anyway, the phones plugged in, we go to the Bluetooth icon along the top on iMac, choose the phone ID which is letter & number, then choose connect, so it's been working like that, now the chrome window says there's no connection. The only thing I did different when I shut computer down was force quit excel & chrome. So I've tried using personal hotspot. Looked into system preferences. This is my hubbies phone. My iPhone connects fine using personal hotspot with a password. 

by Badgerfreedom Contributor
Contributor

Re: Problems tethering android in Europe

Also it's a 2012 Orange Intel smartphone. 

 

Also, hubby bought a data add on that lasts a month. It's hot 27 days to go and it's almost run out. I'm trying to buy a pack but that says it's not available either. It's a different problem I think but we're getting to the end of our tether (excuse the pun) 

by
EE Community Support Team

Re: Problems tethering android in Europe

Hi @Badgerfreedom

 

Thanks for taking the time to come back to me 🙂

 

I loved the pun at end of your post, so please don't excuse it 🙂

 

I would advise a quick chat with technical team so they can have a look into this for you.

 

Unless @Profile closed has any other ideas to try and help out.

 

Thanks

 

Richard

 

🙂

by Badgerfreedom Contributor
Contributor

Re: Problems tethering android in Europe

Yes I'll do that thanks!

Sent from my iPhone
by
EE Community Support Team

Re: Problems tethering android in Europe

No problem @Badgerfreedom.

 

Let us know how you get on 🙂

by Badgerfreedom Contributor
Contributor

Re: Problems tethering android in Europe

Technical team is busy I'm afraid 

by
EE Community Support Team

Re: Problems tethering android in Europe

Hi @Badgerfreedom.

 

Please keep trying the chat option will show when an agent is free 🙂

 

Thanks, Leanne 🙂

by Badgerfreedom Contributor
Contributor

Re: Problems tethering android in Europe

All solved, though I'm not sure how?
I think it could be something to do with credit. Today had 85mg left but had to buy another 100 to tether. Is there some kind of limit in place for tethering in France?

Sent from my iPhone
by
EE Community Support Team

Re: Problems tethering android in Europe

Hi @Badgerfreedom.

 

Not that I am aware of.

 

Did you get through to the technical support team?

 

Is this now working as normal for you?

 

Thanks.

by Badgerfreedom Contributor
Contributor

Re: Problems tethering android in Europe

Hi yes the problem is solved but I didn't get hold of the technical team . I'm not sure how it worked but I bought 100 more mb of data (already had 85 my but it seemed to prompt me to buy more when I tried to log on to a web page?) it worked after this.

Is there a certain amount if mb that need to be available for tethering ?



Sent from my iPhone
by
EE Community Support Team

Re: Problems tethering android in Europe

Hi @Badgerfreedom

 

Thanks for coming to see us again 🙂

 

This information is from our Tethering home page.

 

How much does tethering cost?

 

Tethering is included in your plan as part of your data allowance.

 

Your plan will have a data allowance which you can use to access the internet on your phone, use apps on your phone or use your phone as a portable hotspot to tether.

 

Also there is some specific Android information available on tethering on the page.

 

Cheers

 

Richard

 

🙂

 

 

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