by bcam--
Explorer

Problem - outgoing phone calls

I have a Huaweii Y330 Ascend phone.   I can't make any outgoing calls.  Incoming calls are received ok.   I've never had this trouble before

Can anyone help/advise?

Thanks

3 REPLIES 3
by
EE Community Support Team

Re: Problem - outgoing phone calls

Hi @bcam--,

 

Thanks for joining the EE Community. Smiley Happy

 

Are you using a pay as you go or pay monthly plan?

 

Are you in the UK?

 

What happens when you try to make a call?

 

James

by bcam--
Explorer

Re:%20Problem%20-%20outgoing%20phone%20calls

In reply - I have a monthly plan and I live in the UK.
This problem seems to be intermittent. Sometimes when I try to make a
call it is successful - but mostly I try to make a call, I get a screen
indicating the number is dialling, there is a long pause, then a short
bleep and disconnects.
This problem only revealed itself today - up to today my phone has
worked perfectly.
I had thought it might be an issue with the EE/TMobile transmitter or
network, rather than on my phone, as the problem seems to be
intermittent.
Thank you
Brenda
by
EE Community Support Team

Re: Re:%20Problem%20-%20outgoing%20phone%20calls

Hi @bcam--,

 

Does the network status checker show any problems in your area?

 

Thanks

 

James

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