by Nicko1983
New Member

Positive Feedback.

Hi I would just like to aknowledge the great customer service I received from a member of staff from EE. I've been having problems with my phone transitioning over to a new handset and had phoned customer services a few times but with no real answers or solutions.

But my experience with the latest member of staff was a joy. 

His name was Stephen Brown Harding. He told me exactly what was wrong and what we needed to do to fix the problem. He gave me his email address so I could contact him directly and this made things go a lot more smoothly.

 

I just want to make sure he gets the recognition he deserves because he was really top notch and he's a real credit to your company.

 

Thanks.

 

Nicholas ONeill

2 REPLIES 2
by Star Contributor
Star Contributor

Re: Positive Feedback.

@Nicko1983 Great news that you’ve had somebody really helpful from customer service. I’m sure one of the admin team can filter this back for you.  Thanks for taking the time to share your positive experience xx

by
EE Community Support Team

Re: Positive Feedback.

Hi @Nicko1983,

 

Thanks for taking the time to join the community and leave this amazing feedback.

 

It will be my pleasure to pass it on to Stephen's manager.

 

Have a fantastic evening.

 

James

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