12-09-2018 09:02 PM
Im on my 2nd replacement of my Galaxy S8+.
The first 1 stopped charging at 65% so it got replaced. The 2nd one wouldnt hold its charge and now this one goes from 90% down to 10% in about 3 hours then at 10% dies in my hand and then takes ages to get it open again
This replacements cost me 100 quid cause the screen had a chip Now EE say they dunno if i can have a 3rd replacement.
Iv been a buisness customer for 15 years.
I asked if i could either.upgrade to the next model or change for a different phone and to doo it they wanted 500.
Their customer service is zero they have no sympathy for problems and are not interested in loyalty.
I have no idea what to do now iv got a phone costing 50 quid a month that needs to be plugged in 80% of the time. What good is that. Its pointless calling them again they are not interested other than give them 500 quid.
11-09-2018 06:06 AM
12-09-2018 09:06 PM
Why don't you contact Samsung CS and claim under your warranty? If it's a battery issue/defect then it will be fixed by Samsung.
Have you also tried backing up and factory resetting? What does your battery manager (under settings) say is draining your power?
12-09-2018 09:21 PM
Yes Samsung sent me details of doing all the things under safe mode
If anything its made it worse cause now it shuts down at 9%
The only thing that showed on the battery monitor about 2% was the screen that was showing more but its only on just under half brightness most of the time and you can hardly see it.
The manager i spoke to in my local EE shop when i went there just gave me a sorry look and said its an ongoing problem and not a day goes by they dont have at least one unhappy customer complaining about the battery.
Im paying a premium buisness rate and the phones are not fit for use. They are unreliable as half the time its flat.
It is not a faulty hand set as its my 2nd replacement.
12-09-2018 10:00 PM
You need to contact Samsung again and claim under your warranty.