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by
Explorer

Pixel unlock - working abroad

Got a new Pixel but I work abroad a lot of the year, so need it unlocking to use with my overseas SIM as well as my UK one when I'm home. How do I do that?

1 SOLUTION

Accepted Solutions
by
Legend
Solution
Accepted by Chris_B (Grand Master)
‎20-03-2017 07:27 PM

Re: Pixel unlock - working abroad

Hi, 

 

You won't be able to unlock it for 6 months if purchased it on contract. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
11 REPLIES
by
Ace Contributor

Re: Pixel unlock - working abroad

Is this device on PAYG or contract?

 

When did you purchase it?


Brendon (Android Expert)
Samsung Galaxy S8+ (Nougat 7.0)
by
Explorer

Re: Pixel unlock - working abroad

It's on contract and i got it on Friday.

by
Legend
Solution
Accepted by Chris_B (Grand Master)
‎20-03-2017 07:27 PM

Re: Pixel unlock - working abroad

Hi, 

 

You won't be able to unlock it for 6 months if purchased it on contract. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
Explorer

Re: Pixel unlock - working abroad

Seriously?! Then i guess my only option is to cancel the contract and return the phone! Gutted.

by
Ace Contributor

Re: Pixel unlock - working abroad

Did you purchase from a store? If so there is no cooling off period for this.


Brendon (Android Expert)
Samsung Galaxy S8+ (Nougat 7.0)
by
Explorer

Re: Pixel unlock - working abroad

I got it direct from EE online.

by
Ace Contributor

Re: Pixel unlock - working abroad

Then there is an cooling off period of 14 days. I would call and get this started.


Brendon (Android Expert)
Samsung Galaxy S8+ (Nougat 7.0)
by
Explorer

Re: Pixel unlock - working abroad

Thanks. I'm so disappointed.

by
EE Community Support Team

Re: Pixel unlock - working abroad

Hi @Kimbo833 and welcome to the Community.

 

Have you checked to see if your new talk plan includes the places you work overseas?

 

It may tide you over till the 6months.

 

Many thanks,

 

Lee

 

 

by
Explorer

Re: Pixel unlock - working abroad

I work in the Middle East, and I'm almost certain it's not covered.

by
EE Community Support Team

Re: Pixel unlock - working abroad

Hi @Kimbo833

 

Unfortunately, our plans only cover Europe, so my suggestion would not be relevant.

 

Many thanks,

 

Lee

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