Highlighted
by
Explorer

Pixel unlock - working abroad

Got a new Pixel but I work abroad a lot of the year, so need it unlocking to use with my overseas SIM as well as my UK one when I'm home. How do I do that?

1 SOLUTION

Accepted Solutions
by
Maestro
Solution
Accepted by Chris_B (Grand Master)
Monday

Re: Pixel unlock - working abroad

Hi, 

 

You won't be able to unlock it for 6 months if purchased it on contract. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 8pm weekdays and until 6pm on weekends. Calls outside that time (till 10pm weekdays and 8pm on weekends) cost 50p per call. These costs also apply to calls to 07953 966 250.
11 REPLIES
by
Scholarly Contributor

Re: Pixel unlock - working abroad

Is this device on PAYG or contract?

 

When did you purchase it?


Brendon (Android Expert)
Samsung Galaxy S6 Edge (Marshmallow 6.0.1)
by
Explorer

Re: Pixel unlock - working abroad

It's on contract and i got it on Friday.

by
Maestro
Solution
Accepted by Chris_B (Grand Master)
Monday

Re: Pixel unlock - working abroad

Hi, 

 

You won't be able to unlock it for 6 months if purchased it on contract. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 8pm weekdays and until 6pm on weekends. Calls outside that time (till 10pm weekdays and 8pm on weekends) cost 50p per call. These costs also apply to calls to 07953 966 250.
by
Explorer

Re: Pixel unlock - working abroad

Seriously?! Then i guess my only option is to cancel the contract and return the phone! Gutted.

by
Scholarly Contributor

Re: Pixel unlock - working abroad

Did you purchase from a store? If so there is no cooling off period for this.


Brendon (Android Expert)
Samsung Galaxy S6 Edge (Marshmallow 6.0.1)
by
Explorer

Re: Pixel unlock - working abroad

I got it direct from EE online.

by
Scholarly Contributor

Re: Pixel unlock - working abroad

Then there is an cooling off period of 14 days. I would call and get this started.


Brendon (Android Expert)
Samsung Galaxy S6 Edge (Marshmallow 6.0.1)
by
Explorer

Re: Pixel unlock - working abroad

Thanks. I'm so disappointed.

by
EE Community Support Team

Re: Pixel unlock - working abroad

Hi @Kimbo833 and welcome to the Community.

 

Have you checked to see if your new talk plan includes the places you work overseas?

 

It may tide you over till the 6months.

 

Many thanks,

 

Lee

 

 

by
Explorer

Re: Pixel unlock - working abroad

I work in the Middle East, and I'm almost certain it's not covered.

by
EE Community Support Team

Re: Pixel unlock - working abroad

Hi @Kimbo833

 

Unfortunately, our plans only cover Europe, so my suggestion would not be relevant.

 

Many thanks,

 

Lee

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