12-01-2017 04:13 PM
Hello. My Pixel phone is not making calls; I press 'call' and it thinks about it for a few seconds before giving up and ending the call - no ringing or anything. I'm able to access 4G and receive texts, and I've restarted the phone twice. Any ideas?
12-01-2017 04:22 PM
Thanks for letting me know. The network status checker said there were no issues in my area and the Twitter account isn't reporting anything, so I figured it was my phone.
12-01-2017 04:57 PM
Hi Vward and @GeneralzoDD and welcome to the Community.
We're aware of an issue affecting customers using 4G Calling. Calls on 2G and 3G are working as usual, as is all data.
You can toggle off 4G Calling in your settings while we work to fix the issue as soon as possible.
To turn off 4G calling, please follow the steps below.
Settings >> Mobile Data >> Mobile Data Options >>Enable 4G >> Toggle “Data Only”
Settings >> Mobile Networks >> Network Mode >> Toggle “3G only”
We apologise for any inconvenience caused.