by vward
Explorer

Pixel Phone not making calls

Hello. My Pixel phone is not making calls; I press 'call' and it thinks about it for a few seconds before giving up and ending the call - no ringing or anything. I'm able to access 4G and receive texts, and I've restarted the phone twice. Any ideas?

4 REPLIES 4
by GeneralZ0DD Established Contributor
Established Contributor

Re: Pixel Phone not making calls

It's not just you or that phone, automated message says they are working on the problem

by vward
Explorer

Re: Pixel Phone not making calls

Thanks for letting me know. The network status checker said there were no issues in my area and the Twitter account isn't reporting anything, so I figured it was my phone.

by GeneralZ0DD Established Contributor
Established Contributor

Re: Pixel Phone not making calls

Yeah I got the same from the checker

by
EE Employee

Re: Pixel Phone not making calls

Hi Vward and @GeneralzoDD and welcome to the Community.

 

 

We're aware of an issue affecting customers using 4G Calling. Calls on 2G and 3G are working as usual, as is all data.

 

You can toggle off 4G Calling in your settings while we work to fix the issue as soon as possible.

 

To turn off 4G calling, please follow the steps below.

 

iphone:

 

Settings >> Mobile Data >> Mobile Data Options >>Enable 4G >> Toggle “Data Only”

 

Android:

 

Settings >> Mobile Networks >> Network Mode >> Toggle “3G only”

 

We apologise for any inconvenience caused.

 

 

Many thanks,

 

Lee

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