by kingrollo Investigator
Investigator

Pixel 3 will not update

I have a pixel 3 around 2 weeks old. The version is stuck on November 2018. It will not update it just sticks on installing update - I have even left it running over night. (connected to wifi)  I have tried the following

 

1.Returning the phone for replacement - same problem

 

2.Factory reset same problem

 

2.Partner has 3a on O2 which has updated

 

Therefore my thoughts are that somehow my phone being on EE is the problem - do I need to register it with EE for updates or do EE need to do something.

 

totally baffled ??

 

9 REPLIES 9
Highlighted
by
EE Community Support Team

Re: Pixel 3 will not update

Hi @kingrollo,

 

Welcome to the EE Community. 🙂

 

It's unusual that you are encountering the same issue on two different devices.

 

I would recommend contacting our Customer Care Team so our Tech Gurus can help.

 

Please let us know how you get on.

 

Thanks

 

James

by Expert Contributor
Expert Contributor

Re: Pixel 3 will not update

You could try booting the device into safe mode and then leaving the device connected to WiFi? Unless you have tried this already, alongside the factory reset you performed earlier.

 

What about trying to update the handset without the SIM card in the device and no user accounts attached to the device, straight after the factory reset?

 

by Brilliant Contributor
Brilliant Contributor

Re: Pixel 3 will not update

Being a pixel the update doesnt come through EE. It will be Google tou need to contact.

 

They dont let networks interfere with their own handsets unlike other Androids.


BrendonH (Android Expert) Samsung Galaxy S10+ (Android 10 Beta)
If I have helped please click the THUMB/SOLUTION buttons below
by kingrollo Investigator
Investigator

Re: Pixel 3 will not update

not sure as other pixel in same household but different provider update just fine. It is though my device is blocked for updates - or not registered for updates ?

by kingrollo Investigator
Investigator

Re: Pixel 3 will not update

Having trouble contacting customer care - there doesn't appear to be an email link - the chat is currently unavailable - and the telephone just places me in a queue ! 

by Grand Master
Grand Master

Re: Pixel 3 will not update

@kingrollo  All pixel updates come directly from google no operator is involved.  Google have taken the same steps as Apple and push out  their own software for their devices and networks do not get involved.

by
EE Community Support Team

Re: Pixel 3 will not update

Hi @kingrollo

 

Thanks for coming back to us.

 

An option for chat will show when we have an agent available.

 

If you call us on 150 our Tech Gurus will be able to help 🙂

 

Leanne.

by Brilliant Contributor
Brilliant Contributor

Re: Pixel 3 will not update

Out of interest and see if it is true.

 

Swap the sims in those devices so the non EE is in your pixel.

 

If it updates then EE are blocking it.

 

If it doesnt then there is an issue with your device finding the update.


BrendonH (Android Expert) Samsung Galaxy S10+ (Android 10 Beta)
If I have helped please click the THUMB/SOLUTION buttons below
by uvarvu Established Contributor
Established Contributor

Re: Pixel 3 will not update

How techy are you?   Do you feel confident enough to download the image and flash it yourself?

 

https://developers.google.com/android/images

 

 

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