by Philb84 Investigator
Investigator

Pixel 2 won't charge

My phone has suddenly stopped letting me charge it. Coming up with a android message on my notifications bar saying something about not recognised. I've only had the phone 6 months

13 REPLIES 13
by Grand Master
Grand Master

Re: Pixel 2 won't charge

Hi @Philb84

 

Have you tried a different cable/plug? 

 

What is the message exactly and have you searched Google?

 

Ultimately if it needs repairing you can either contact EE about repairs or contact Google and claim under your warranty

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Philb84 Investigator
Investigator

Re: Pixel 2 won't charge

The notification says analogue audio accessory detected. The attached device is not compatible with this phone. 

The notification come up when I plugged charger in and noecant get rid of it

by Grand Master
Grand Master

Re: Pixel 2 won't charge

HI @Philb84

 

Is the port free form any dirt? Are you using a non standard cable? 

 

Thanks, 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Philb84 Investigator
Investigator

Re: Pixel 2 won't charge

Hi northerner

 

Yeah it's free from dirt. I'm using the cable and plug that came with the phone. It was this cable that caused the notification to come up.

 

Thanks

by
EE Community Support Team

Re: Pixel 2 won't charge

Hi @Philb84,

 

Thanks for visiting the EE Community.

 

Do you have a different cable you can test with?

 

James

by Philb84 Investigator
Investigator

Re: Pixel 2 won't charge

Hi James_B

 

I've just tried my wife's Samsung s9 charger and it worked but is charging really slowly

by
EE Community Support Team

Re: Pixel 2 won't charge

Hi @Philb84,

 

It looks like your charging cable has been damaged.

 

I would recommend purchasing a replacement.

 

Thanks

 

James

by Philb84 Investigator
Investigator

Re: Pixel 2 won't charge

I'll try. What about the notification I can't seem to get rid of now. Have you any ideas? 

 

Thanks

by Grand Master
Grand Master

Re: Pixel 2 won't charge

@Philb84. Have you tried restarting the device with out a cable plugged in to it ? 

by Philb84 Investigator
Investigator

Re: Pixel 2 won't charge

Hi Chris_B

 

Yeah I've tried that

by
EE Community Support Team

Re: Pixel 2 won't charge

Hi @Philb84,

 

Have you tried plugging in some USB-C headphones to see if that clears the notification?

 

Thanks

 

James

by Philb84 Investigator
Investigator

Re: Pixel 2 won't charge

Yeah I've tried that too. It just won't go.

 

Thanks

by
EE Community Support Team

Re: Pixel 2 won't charge

Thanks for coming back to us @Philb84

 

In this case I would suggest giving our technical support team a call so we can run through some steps with you.

 

Let us know how you get on 🙂

 

Thanks, Leanne.

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