10-12-2017 07:36 PM
Received my Pixel 2 XL yesterday as an upgrade and am happy with the device apart from one issue. The black smearing shown when scrolling past dark images is almost unbearable, especially in the evening. How do I go about getting this fixed?
10-12-2017 07:45 PM
Change your background picture or theme than check it again.
That might just your background picture or theme when you scroll make you feel like that.
10-12-2017 07:47 PM
Yep, it's not my background. It's when scrolling through any app with pictures being displayed, (Facebook, Twitter, chrome etc etc). Of any part of the picture being scrolled past is black/dark then it smudges on the screen.
10-12-2017 08:00 PM
You will have to contact EE tomorrow and arrange for the phone to be returned.
I assume you have also searched Google to see if this issue can be fixed, or if it's just a software issue?
11-12-2017 11:20 AM
I've had a look online now and yeah, looks like a common hardware problem. Such a shame since this is a lovely phone otherwise! I wonder what the chances of getting a unit that's unaffected are or if I'm going to have to end up cancelling....
11-12-2017 11:41 AM
11-12-2017 12:28 PM - edited 11-12-2017 12:29 PM
So, I had a wee live chat and they're sending a replacement tomorrow. Hopefully this one is grand but we'll see. The interweb doesn't have much love for the screen on this phone it would appear...