by pwwhitehead Established Contributor
Established Contributor

Pixel 2 Updates

I have recently obtained a Pixel 2 on contract with EE. This device is currently on security update for September. Upon checking update it states none available. I spoke with EE who have given conflicting views. One person states any security/android updates are sent from Google to EE who then push these out to devices resulting in delays as opposed to Pixel bought directly from Google.

 

A second person states they are stock Google devices and any security/android updates come directly from Google.

 

Can anybody please confirm which method is adopted. My Pixel C tablet from Google is already on October security update with November due shortly.

 

1 SOLUTION

Accepted Solutions
by
EE Employee
Solution

Re: Pixel 2 Updates

Hi @pwwhitehead and welcome to the community.

 

I've just spoken to a colleague who has a pixel and he's currently on the October security patch.

 

Many thanks,

 

Lee

8 REPLIES 8
by Expert Contributor
Expert Contributor

Re: Pixel 2 Updates

@pwwhitehead I don't use pixel but my galaxy s7 edge is still running on August security update, I regularly get a notification to say update available but when I go to update it say device is already upto date!! It's very frustrating 😤 

by pwwhitehead Established Contributor
Established Contributor

Re: Pixel 2 Updates

I can understand that for a Samsung they put there version of software over Android, however the Pixel 2 runs on clean version of Android and is not altered by EE. So it's just a case of who sends out the updates?

by
EE Employee
Solution

Re: Pixel 2 Updates

Hi @pwwhitehead and welcome to the community.

 

I've just spoken to a colleague who has a pixel and he's currently on the October security patch.

 

Many thanks,

 

Lee

by Brilliant Contributor
Brilliant Contributor

Re: Pixel 2 Updates

@pwwhitehead for the Pixel range of phone no network has any control over updates. This is done via Google themselves.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by pwwhitehead Established Contributor
Established Contributor

Re: Pixel 2 Updates

Thanks for your assistance. I'm on security patch for September. I will wait until Google push out updates. Nice to know that Google control updates which should lead to timely Android updates.

by pwwhitehead Established Contributor
Established Contributor

Re: Pixel 2 Updates

Thanks for your assistance.

 

Paul

by
EE Employee

Re: Pixel 2 Updates

by uvarvu Established Contributor
Established Contributor

Re: Pixel 2 Updates

Google have fixed the check for updates button but you will need the latest version of Google Play Services to get the fix.

 

https://www.google.co.uk/amp/s/www.androidcentral.com/google-play-services-12209-fixes-androids-chec...

 

After installing this and checking for updates I was immediately prompted to install the February security update.

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