by Shellx123
Explorer

Phone order longer than originally told

Ordered a phone in store yesterday and was told would be in store by Friday, yet my confirmation email says next Thursday. Could this be wrong? 

4 REPLIES 4
by Grand Master
Grand Master

Re: Phone order longer than originally told

@Shellx123   It will depend upon on what device it is and demand for that device.  

by
EE Community Support Team

Re: Phone order longer than originally told

Hello there @Shellx123

 

Welcome to the community.

 

What device did you order?

 

Could you let me know the colour and variant you ordered?

 

Hope to hear back from you soon 🙂

 

Leanne.

by Shellx123
Explorer

Re: Phone order longer than originally told

It is the new galaxy note 10+ in aura glow. I understand it is a new phone, just disappointed I was told in store by Friday and my email says next Thursday. If I would have known I would have opted for the black that was in stock.

by
EE Community Support Team

Re: Phone order longer than originally told

Hi there @Shellx123

 

Thanks for coming back to me.

 

If you give us a call on 150, we will be able to check the order for you and see if we can help 🙂

 

Or, you can contact the store and see if they can help with your order.

 

Leanne.

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