25-06-2019 03:50 PM
@TS24 Is there a signal showing on the device? Have you restarted the device?
26-06-2019 02:12 PM
I brought it new and sealed on Ebay. I put my original ee sim in and when I try to make calls it says not registered on network.
26-06-2019 02:23 PM
@TS24 so it's not the SIM but the device. It could possibly be network blocked. It might of been reported lost/stolen if it has that you have to take this up with the eBay seller.
26-06-2019 02:33 PM
@TS24 you would be surprised by the amount of fraud committed around someone saying they have had the phone stolen to sell it on then claiming on their insurance.
26-06-2019 02:35 PM
@TS24 you will need to speak with customer services to try and establish if that is the case ring freephone 0800 956 6000 opt 2 opt 4.