by Expert Contributor
Expert Contributor

Phone location is wrong

Updated my galaxy s8 plus to Oreo this morning 👌 my weather location is now wrong 😕 it says I'm in Newcastle-under-Lyme when in fact I am in Newcastle, County Down, Northern Ireland..... 200+ miles from Newcastle-under-Lyme. How can I sort this problem? 

12 REPLIES 12
by Brilliant Contributor
Brilliant Contributor

Re: Phone location is wrong

Open the app and refresh?

Is location turned on in phone settings.


BrendonH (Android Expert) Samsung Galaxy S10+ (Android 10 Beta)
If I have helped please click the THUMB/SOLUTION buttons below
by Expert Contributor
Expert Contributor

Re: Phone location is wrong

@BrendonH I have done all, location is on on phone. The app is saying Newcastle-under-Lyme, Northern Ireland!!! 😠 

by Brilliant Contributor
Brilliant Contributor

Re: Phone location is wrong

Which weather app is it?

 

Or is it the native Samsung one?


BrendonH (Android Expert) Samsung Galaxy S10+ (Android 10 Beta)
If I have helped please click the THUMB/SOLUTION buttons below
by
EE Community Support Team

Re: Phone location is wrong

Hi @Rogersdave771

 

Brilliant to see that you have received your Oreo update. 🙂

 

Is the location correct when you load up another GPS based app? Like maps for instance?

 

Look forward to hearing from you.

 

Chris

by Brt5586 Established Contributor
Established Contributor

Re: Phone location is wrong

Depends what app is trying to access your location - I see that it's obvioulsy incorrect so either check if the app has permissions via Settings > Apps > App permissions > location and check there for the app. Sometimes doing this via data will show incorrect (same happenend to me) unless your connected via WiFi that is. 

by Brt5586 Established Contributor
Established Contributor

Re: Phone location is wrong

Check what location shows with just data and WiFi and see if both give incorrect locations even after allowing access and if it does then maybe it's the GPS settings.

Highlighted
by Expert Contributor
Expert Contributor

Re: Phone location is wrong

It's the generic Samsung weather app that you can add to home screen from themes. It's the same on my girlfriends 8 edge. I have contacted Samsung and got automated email back. Google maps shows correct location, met office weather app shows correct location. Samsung weather shows correct location but wrong name of location 

by Brt5586 Established Contributor
Established Contributor

Re: Phone location is wrong

Try clearing your cache via recovery and since its fine on other apps. Try long pressing the widget on the home to see if you can change settings and if not then try locating that app on systems apps on android and clearing the data. 

by Expert Contributor
Expert Contributor

Re: Phone location is wrong

@Brt5586 I have done full recovery and reset of the phone since starting this thread....  Still saying Newcastle-under-Lyme 🤔

by Brt5586 Established Contributor
Established Contributor

Re: Phone location is wrong

Is it a widget on home screen or is it on lock screen ?

by Expert Contributor
Expert Contributor

Re: Phone location is wrong

Home screen after unlocking phone 

by Brt5586 Established Contributor
Established Contributor

Re: Phone location is wrong

Ok looks like you prob found a bug in oreo then! Try an alternative weather widget by searching on Google play for weather widgets. 

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